Privacy Policy

1. Introduction

This Privacy Policy explains how Gensomnia collects, uses, stores, and shares information when you use our website, account features, image generation tools, payments, support, and related services.

2. Information We Collect

We may collect:

• Account information: email address, login method, display name, avatar, referral data, plan status, credit balance, and account timestamps.
• Generation information: prompts, selected settings, uploaded reference materials, generated output URLs, generation status, and temporary processing metadata.
• Payment information: product purchased, price, currency, payment provider, payment status, invoice identifiers, and transaction metadata. We do not store full card numbers.
• Technical and analytics data: IP-derived region, device type, browser, operating system, referral source, page views, product events, cookies, and session identifiers.
• Support and complaint data: messages you send us, screenshots, links, identifiers, and verification information needed to handle abuse, removal, refund, or legal requests.

3. Image Data

Uploaded reference materials and generated outputs are processed to provide the service. They may be temporarily stored for delivery, troubleshooting, safety, and abuse handling. Generated files are periodically deleted, usually within 24 hours, unless we must retain limited records for fraud prevention, legal compliance, or an active complaint.

4. How We Use Information

We use information to:

• Provide, operate, maintain, and improve the service.
• Create and manage user accounts, credits, plans, and generations.
• Process payments, prevent fraud, and resolve billing issues.
• Respond to support, refund, complaint, and abuse reports.
• Enforce age restrictions, Terms, and Acceptable Use rules.
• Analyze product usage, attribution, and conversion performance.
• Protect users, third parties, payment partners, and our platform.

5. Cookies and Analytics

We use cookies and similar technologies to keep you signed in, store anonymous session identifiers, remember preferences, capture referral sources, and measure product usage. You can control cookies through your browser settings, but disabling them may break login, checkout, attribution, or generation features.

6. Sharing With Service Providers

We share information only where needed to operate the service, such as with:

• Authentication providers.
• Cloud hosting, database, and storage providers.
• AI processing infrastructure.
• Payment processors and fraud prevention providers.
• Analytics and attribution services.
• Professional advisers or authorities when legally required.

We do not sell your personal information.

7. Data Retention

We retain account, billing, security, and compliance records for as long as needed to provide the service, comply with law, resolve disputes, prevent fraud, and enforce our policies. Temporary image files are retained for shorter periods as described above.

8. Security

We use commercially reasonable technical and organizational measures to protect information. No system is completely secure, and we cannot guarantee absolute security of data transmitted or stored online.

9. Your Rights

Depending on your location, you may have rights to:

• Access the personal data we hold about you.
• Request correction or deletion of personal data.
• Object to or restrict certain processing.
• Request a copy of your data in a portable format.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with a supervisory authority.

10. Age Restriction

Gensomnia is strictly for adults 18 years of age or older. We do not knowingly collect personal information from minors. If we learn that a minor has used the service, we will delete relevant personal data and terminate the account where appropriate.

11. International Processing

We and our providers may process information in countries other than your own. Where required, we use appropriate safeguards for cross-border transfers.

12. Policy Updates

We may update this Privacy Policy periodically. Material changes may be communicated through the platform or by email. Continued use after an update means you accept the revised policy.

13. Contact

For privacy requests, support, or legal questions, contact support@gensomnia.com. Business and compliance inquiries may also be sent to contact@gensomnia.com.