Refund Policy

1. Digital Goods

Gensomnia sells digital credits, memberships, and AI generation services. Once credits, generations, or membership benefits are used, the delivered value may not be recoverable, so refunds are limited.

2. Eligible Refund Requests

You may request a refund within 24 hours of payment if:

• You were charged twice for the same purchase.
• Payment succeeded but the purchased credits or plan were not delivered.
• A technical issue prevented meaningful use of the purchased service.
• You contacted support before consuming more than 20 credits after the purchase.

3. Non-Refundable Cases

Refunds may be refused when:

• More than 20 credits were consumed after the purchase.
• Generations were successfully processed and delivered.
• A membership benefit was materially used.
• The account violated our Terms or Acceptable Use Policy.
• The request is caused by buyer remorse after successful delivery.
• The payment provider, blockchain, or app store fee is not recoverable.
• The transaction is fraudulent, abusive, or tied to a chargeback threat.

4. Subscriptions and Plans

PRO and ULTRA offer monthly and annual plans. The billing period, included credits and any annual purchase bonus are displayed before checkout. Recurring billing applies only if checkout clearly states that the plan renews automatically. You can request help with cancellation or plan issues by contacting support.

5. How to Request a Refund

Email support@gensomnia.com and include:

• Your account email.
• Payment provider and transaction or invoice ID, if available.
• Date and amount of the payment.
• A short explanation of the issue.
• Screenshots or payment receipts, if useful.

6. Review Timeline

We aim to review refund requests within 5 business days after receiving the required information. Approved refunds are returned through the original payment method when possible. Processing time depends on the payment provider.

7. Generation Credit Refunds

Generation credit refunds return credits to your Gensomnia balance, not money to your payment method. Active PRO members can request up to 3 eligible image refunds per calendar month; ULTRA members can request up to 5. Eligibility and remaining requests are shown with the generation. Completed videos are excluded. Credits charged for technically failed jobs are returned automatically, separately from this monthly allowance.

8. Contact

For refund questions, contact support@gensomnia.com. Business and compliance inquiries may also be sent to contact@gensomnia.com.